Privacy policy

Last Updated: 26 June 2026

1. Introduction

This Privacy Policy explains how TOTT Brownies ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website or purchase our digital products.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us at:

Email: tottbrownies@gmail.com

3. Information We Collect

When you use our website, we may collect the following information:

Information you provide

  • Name
  • Email address
  • Billing address
  • Payment information (processed securely through our payment providers)
  • Any information you provide when contacting customer support

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Time spent on our website
  • Referral source
  • Cookie data

4. How We Use Your Information

We use your information to:

  • Process and complete your purchases
  • Deliver your digital products
  • Verify purchases
  • Provide customer support
  • Respond to enquiries
  • Improve our website and services
  • Detect fraud and maintain website security
  • Comply with legal obligations
  • Send marketing emails where you have chosen to receive them

5. Digital Products

Our products are supplied digitally.

We use your information to:

  • Deliver your purchased downloads
  • Verify ownership of purchases
  • Resolve download issues
  • Prevent fraud and misuse

Your email address may also be used to resend purchased downloads if requested.

6. Payment Information

Payments are processed securely by trusted third-party payment providers.

We do not store or have access to your full payment card details.

7. Sharing Your Information

We only share your personal information where necessary to operate our business.

This may include:

  • Shopify
  • Payment processors
  • Digital download providers
  • Email service providers
  • Analytics providers
  • Legal authorities where required by law

We never sell your personal information.

8. Marketing

If you choose to receive marketing emails, we may send you updates about:

  • New recipe releases
  • Product launches
  • Promotions
  • Special offers
  • Business news

You can unsubscribe at any time using the link included in every marketing email.

9. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Keep the website functioning correctly
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance
  • Measure marketing effectiveness

You can control cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

10. Analytics

We may use website analytics tools, including Shopify Analytics and other analytics providers, to understand how visitors use our website.

These tools collect anonymous usage information such as:

  • Pages visited
  • Time spent on pages
  • Device type
  • General location
  • Traffic sources

This information helps us improve our website and customer experience.

11. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil your order
  • Provide customer support
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce our terms and conditions

When information is no longer required, it will be securely deleted or anonymised.

12. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request a copy of your information
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the email address above.

13. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

However, no online service can guarantee absolute security.

14. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will remove it where appropriate.

15. International Transfers

Some of the companies we work with may process data outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

16. Third-Party Services

Our website may use trusted third-party services, including but not limited to:

  • Shopify
  • Payment providers
  • Digital download providers
  • Email marketing platforms
  • Analytics providers
  • Pendora Downloads

These companies process information in accordance with their own privacy policies.

17. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised "Last Updated" date.

18. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

If you remain dissatisfied, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Website: https://ico.org.uk/make-a-complaint/